Cancellation & Return Policy

Every item we make is built to order for your team. Because each piece is custom decorated with a name, number, logo, or design choices, we handle returns and cancellations a little differently than a typical retailer. Here's the short version.

All sales final on personalized goods

Anything with a name, number, team logo, or custom design is final sale once production starts. We do not offer returns, exchanges, or refunds on personalized items. Please double-check your size, color, and spelling before checking out — every product page includes specs and sizing details, and you can always call us at 941-342-0244 with sizing questions before you order.

Cancellations & changes (within 24 hours)

If you need to cancel or change an order, contact us within 24 hours of placing it. If production has not started yet, we'll do our best to accommodate — cancellations after order placement are subject to a 30% restocking fee to cover materials and processing already in motion. Once an order moves into production, it can no longer be canceled or changed.

Defects, damage, or wrong item shipped

If something arrives damaged, defective, or different from what you ordered, we'll make it right. Email direct@sarasotashirts.com or call 941-342-0244 within 7 days of delivery with your order number and photos of the issue. We typically respond within 1 business day.

Non-personalized items

For the rare item that is not personalized (stock blanks, ungated catalog items), returns are accepted within 30 days of delivery if the item is unused, in original packaging, and accompanied by a receipt. Buyer pays return shipping. Refunds are processed within 5 business days of receipt.

Questions?

We'd rather get it right the first time than process a return. If anything about sizing, color, or your design isn't 100% clear before you order, just call us. Phone: 941-342-0244 · Email: direct@sarasotashirts.com